Shipping Policy

We at Alcippos, Inc. want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@alcippos.com

Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.

All orders placed within the US will be shipped via UPS Ground (Expedited/Air where available). International orders are shipped via DHL Worldwide Express. Domestic orders placed by 3PM EST will ship on the SAME BUSINESS DAY. International orders will be placed once order is paid in full.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

International Shipping/Customs Information

For all international shipments, Alcippos, Inc. will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

Alcippos, Inc. will not be held liable for any customs duties or taxes that arise from your local customs office. Alcippos, Inc. will also not be held responsible for any additional fee the local carrier in your country may charge.

If shipment is rejected by local authorities, customer is responsible for the return cost of the shipping. This charge will be deducted from the return credit along with the initial shipping charge.

Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Alcippos, Inc. will not knowingly ship any products to any countries that may require any type of license. Alcippos, Inc. will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Alcippos, Inc. will not be held liable for any customs duties or taxes that arise from your local customs office. Alcippos, Inc. will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

USA Overnight/Expeditied Shipping:

Please understand that choosing Overnight/Expedited does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. All UPS orders are waived from signature unless otherwise instructed via comments in your order form, by email or phone.

Back Orders:

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).